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KCI Mall Return Policy

Items shipped from KCI Mall.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of KCI mall.com. While most sellers offer a returns policy equivalent to KCIMall.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. Once you’ve ordered, you can select your order in the Online Returns Center, to view the seller return policy.

Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return.

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